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Zendesk AI pricing: agents and add-ons

Zendesk does not sell a separate consumer “Zendesk AI” seat on its public pricing page. AI agents ship inside Support and Suite plans, with included automated resolutions (ARs) per agent and optional AR overages. Figures below are the Suite/Support list prices we captured for planning AI agent rollouts.

Support Team$19/agent/mo$25 billed monthly; AI agents available with plan terms
Suite Team$55/agent/mo$69 billed monthly; 5 automated resolutions / agent / mo included
Suite Professional$115/agent/mo$149 billed monthly; 10 ARs / agent / mo included
Extra ARs$1.50 / $2.00Committed $1.50 · pay-as-you-go $2.00 per automated resolution

All Zendesk AI plans

Per-seat prices in USD from the official pricing pages. “Annual billing” is the per-month price when billed annually, as the vendor states it; the yearly total is shown where published.

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Zendesk AI plans and prices (USD, excl. tax)
PlanMonthly billingAnnual billingSeatsUsage (as published)

Sources: .

Support & Suite (USD / agent / month)

Support & Suite (USD / agent / month)
FeatureAnnual billingMonthly billingIncluded ARs / agent / mo
Support Team$19$255
Suite Team$55$695
Suite Professional$115$14910
Extra automated resolutions$1.50 committed$2.00 PAYG—

    Captured from Zendesk’s public pricing materials on 2026-11-06 (Asia/Colombo). Re-confirm on zendesk.com/pricing before purchase; Copilot / QA add-ons may be separate.

    How Zendesk AI pricing works

    AI agents vs seat price

    You pay per agent seat on Support or Suite. AI agents are included subject to plan terms; usage beyond the included automated resolutions is billed per AR.

    Gotchas

    Voice AI may require Zendesk voice. QA add-ons can be sold separately. Enterprise and custom editions are contact sales — Price not verified here.

    How we check prices

    Official Zendesk pricing page / public plan table. Corrections: [email protected].

    Related

    Zendesk AI pricing FAQ

    How much does Zendesk AI cost?
    There is no separate public Zendesk AI SKU in our capture. Budget Suite Team from $55/agent/mo billed yearly ($69 monthly) plus AR overages at $1.50–$2.00.
    What is an automated resolution?
    Zendesk bills successful AI-only resolutions; each Suite/Support plan includes a per-agent monthly AR allowance.
    Are AI agents included in Zendesk plans?
    AI agents ship inside Support and Suite plans, subject to plan terms, with included automated resolutions per agent each month.
    How many automated resolutions are included?
    Suite Team includes 5 per agent per month and Suite Professional 10. Extra resolutions are $1.50 committed or $2.00 pay-as-you-go.
    Is Zendesk Enterprise pricing listed?
    No. Enterprise and custom editions are contact sales, so Price not verified here.